The task scenarios for this round, set by the research admin. Give the participant realistic goals, not instructions — let them find their own way.
| # | Scenario | Success looks like |
|---|---|---|
| 1 | You've just received your toll tag. Set up a new account and log in for the first time. | Account created, verified and logged in without moderator help. |
| 2 | Find your most recent toll statement and check the amount due. | Locates the latest statement and reads the balance correctly. |
| 3 | Add a payment method to your account. | Adds a card and sees confirmation it was saved. |
